A Pit Boss in a Casino ⭐️ Who is a Pit Boss?

Pit boss in a casino - what does the specialist mostly do, as well as what is the responsibility of one of the highest paid casino workers, which is not talked about aloud.

Watching the pit boss change cards in a hurry, answering the phone at the same time, listening to the scolding of a disgruntled customer, throwing a drunk player out by the scruff of the neck, and filling out a pile of papers, you can understand that this job requires a lot of skills and a high level of stress resistance.

Pit boss (pit boss) is always part of the casino staff

To make the customer enjoy not only winning, but also from spending time in the gambling establishment, works a whole staff:

 Manager, whose main task is to organize the system of the casino;

 pit boss - the manager who controls the very process of the game;

 Dealer or dealer - a person who leads the game;

 Inspector, who oversees the work of the dealer;

 Administrator - the duties of which include working with clients;

 Host - an employee who receives visitors and is responsible for bonuses gambling establishment;

 Cashier, who is responsible for cash transactions;

 Controller, who oversees the loading of tokens and slot machines;

 Technician, whose duties include the maintenance of equipment ;

 security staff .

Career development in a gambling establishment, as a rule, is as follows:

early career: casino employee;

Mid-career: casino dealer;

Late career: casino boss, casino manager, gambling manager

Before becoming a pit boss, an employee must first work as a table games dealer. But in order to become a dealer, there are several ways. The first is to be trained in every table game in the casino. You can enroll in a special training program that is not affiliated with any one establishment. These programs can help aspiring pit bosses get a job in a casino as a dealer.

Interesting detail:

While many pit bosses enter the position with only a high school diploma, some Ontario casinos like fastpayout-casino.com/ontario-online-casinos/ prefer to promote candidates with an associate's or bachelor's degree.

The second option is to train as a dealer in a casino on the job. Gaming establishments are willing to train new employees, but more often than not, they train their employees from other departments. Employees who have proven to be reliable and trustworthy can safely apply for dealer training. The advantage of this route is that it requires no additional cost to the employee; the disadvantage is that you have to work in another position before training, often for quite some time.

Casino pit bosses usually have to work as dealers for many years before they are promoted to pit boss. Because they have to watch the games to make sure they are going right, and take part in disputes, pit bosses must have a detailed understanding of the games they are watching, including how to play roulette correctly.

The pit boss and his duties

Originally, a pit boss was a casino director or one of the managers. Today, however, a pit boss may be responsible for overseeing multiple table games, managing a dozen tables or multiple pits (groups of tables), and all the controllers on the premises of a gambling establishment who oversee the games and the dealers in those pits. This position is still the most in-demand position in casinos and can be found on the most popular casino and gambling news sites.

Sometimes workers who oversee multiple pits are referred to as pit managers. This job involves the ability to spot dealer errors, ensure the proper flow of the game, the correct distribution of winnings, and the proper treatment of guests.

A pit manager's job description includes:

Ensuring compliance with the country's gambling laws;

Ensuring full compliance with regional regulations and laws, company policies and procedures, including labor laws and any other relevant legislation;

Complying with the Code of Ethics for Gambling Conduct;

Compliance with the rules and code of ethics used in gambling, betting and lotteries;

Compliance with safety measures in the gambling hall;

ensuring the safety and well-being of guests and staff;

conducting active sales;

selling gaming activities on the floor;

selling specific gaming activities and opportunities on the casino gaming floor;

Supervising the casino staff;

Planning daily tasks of casino staff, monitoring and supervising their execution;

identifying and removing cheating players, such as those who may have systems that alter the odds of winning in their favor;

identifying areas for improvement, making initiatives to achieve the casino's goal.

All of the above tasks require a variety of skills:

in-depth knowledge of the rules of all games, their mathematical algorithms;

a literate oral speech, perfect pronunciation;

communication skills, the ability to find an approach to different people;

The presence of managerial skills;

Flexibility and the ability to find a way out of non-standard situations;

fluency in foreign languages;

Loyalty to gambling as a business;

stress resistance.

To convince customers to be interested in new products and promotions, the pit boss must convey thoughts and ideas in a persuasive and influential manner. Through the pit manager, the customer must be satisfied with the service and be assured that the product or service satisfies their need.

A pit manager often oversees many tables at once and can oversee either multiple games or a single game on multiple tables. He tells the dealers when it is time to move to another table, watches the dealers for signs of fatigue so that they take breaks when necessary: because table games require a lot of concentration and attention to detail, a tired dealer can cause the casino to lose profits. Pitt casino bosses are responsible for keeping the dealers focused.

The managers are in direct and constant contact with the dealers and visitors. The Pitt manager-manager supervises the pits, including maintaining documentation.

Paperwork includes player rating lists, gambling table inventory paperwork, credit forms, shift reports, MTL and CTR documentation, and more.

Resolving conflicts with players

Because of mistakes by players or dealers from time to time, disputes occur at the gambling table. In cases of disagreement, the pit boss may be called upon to serve as an umpire. A thorough understanding of the requirements and rules of all table games is the primary responsibility of the pit boss. Lengthy disputes may require the presence of the casino director as well as the regulator or the Gaming Control Commission.

If a player complains that the dealer is cheating, challenging the dealer's decision or behaving in an undisciplined manner, the problem is referred to the pit manager for resolution. This allows the dealer to focus on the game rather than being distracted by a guest who is drawing attention to himself. 

In addition to managing the gambling establishment, pit bosses are responsible for a huge amount of different types of office paperwork.

Pit boss paperwork

The amount of paperwork that needs to be done to manage a large department of table casino games is incredibly extensive. This includes scheduling dealers, shift changes, personal days off, vacations, and regular scheduling. Instruction and reviews of dealers and controllers are standard, as is training on interacting with visitors, training, guaranteeing fair play and paperwork, winning and losing visitors and tables, and the proper procedure for completing all other documentation.

Card tampering, cheating, and fraud are also included in the curriculum, so managers understand what to look for and how to combat the problem.

There may also be a need for daily reports for shift supervisors. But out-of-hours paperwork usually doesn't take up much time. A standard eight-hour shift includes three or four short breaks; one of them lasts at least half an hour so the employee can have lunch.

What is a pit boss's salary?

Pit bosses usually make more than croupiers, game watchers, or gambling hall supervisors. Since his job includes the bulk of the above duties, his pay starts at $24 per hour. Some pit bosses receive a small portion of the dealer's tips, regardless of whether the dealer keeps all the tips for himself or divides them equally with the other dealers.

Most casino pit bosses work full-time, but their hours may be irregular. In some regions, casinos are open 24 hours a day, so work may be on the first, second, or third shift. In addition, weekend and holiday work is often required, and since casinos are most popular in the evenings and on weekends, most pitchers work these shifts more often than other shifts.

How popular is this profession in the world? Statistics show that by 2024, a total of 28,000 people nationwide will be employed as piers in the U.S. for 200 jobs. That's a 0.7% increase over the past 10 years, although that growth rate is lower than average compared to other occupations.